Image credit: Getty Images Customer Service: Common Customer Onboarding Mistakes
Maybe you’re not losing customers to competition…maybe they just never got fully embedded with your product or services. “Onboarding” refers to the process through which you give new customers the knowledge and skills needed to become effective users – effective at getting all they wanted (and were promised) from the product. Entrepreneur Magazine describes some common mistakes to avoid: Entrepreneur: Common Customer Onboarding Mistakes to Avoid at All Costs
